Frequently Asked Cleaning Questions
Can I get a ballpark quote? How much it will cost to clean my home?
Our 24 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on factors like clutter, pets, and lifestyle, this all impact the price. Our pricing is completely individualized. We work with every homeowner to develop a cleaning plan that’s customized to fit their needs. Other factors that affect the cost of our services are the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
- Fridge interior cleaning
- Oven interior cleaning
- Changing bed linens
Do you clean homes just once? or just long-term?
We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. Although most of our clients prefer a regular schedule, you can also request house cleaning services for special events. As well as move-out and move-in cleanings, spring cleaning or once-a-year deep cleaning. Because we have no contracts, you can update or change your cleaning schedule to fit your lifestyle and budget.
How many people will be in my home? Will the same team be sent for reoccurring service?
We make every effort to keep the same team during each visit. We do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement If a member of the team changes, we will always have one team member who is familiar with your home accompanying them. We will contact you beforehand to learn if you prefer someone other than your regular cleaning professional or if you would rather change your scheduled day so your favorite team member can clean. Some clients prefer to skip their cleaning. We will always do what our clients prefer. Occasionally, we send three team members, usually when one is in training. This will not affect the price or quality of your cleaning.
What time will you arrive? What do you mean by “window of arrival’?
If you would like us to be at your home at a specific time, we recommend that you sign up for service at the beginning of the day. Because we give homes the individualized attention it deserves and requires, we’re not able to provide an exact time of arrival. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. While we cannot guarantee our exact time of arrival, we give you a window time for our arrival of 1hr for your convenience.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 5 p.m. schedule, most of our customers aren’t home when we arrive. In the majority of these cases, we are provided with a spare key or garage code. Whatever makes our customers feel comfortable.
Do you provide supplies/equipment?
Yes, we can. Cleaning supplies are included but we always recommend using the clients supplies for various reasons. Each client has different cleaning supply preferences, and we want to avoid allergic reactions. We’ve found that different clients like different smells, most clients like their own supplies. We can work with whatever the client prefers. We also highly encourage to use the clients' own vacuum cleaner, especially in this time of COVID. As always we will work with all our clients and follow what makes them feel most comfortable.
If something is missed or there is a problem, who do I call?
We want to hear from you, if you see a problem while the team is in your home, contact us. We’ll work to quickly correct the problem and enforce our 24hr happiness warrantee. We will correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
What if something’s damaged during a service?
We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item.
What do you not clean? What should I do before you arrive?
We don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request. *Ask about spring cleaning/deep cleaning
What if I need to cancel or reschedule a service?
We understand life happens. That’s why we work with your schedule to ensure that we are cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we ask that you call 72 hours before your cleaning. We will do our best to accommodate you. Please note, we do have a $100 last-minute cancelation fee.
What if my scheduled cleaning service falls on a holiday?
During the event that one of your cleanings falls on a holiday, we will reach out to you. We like to make sure our clients are prepared for the upcoming holiday. We’ll do our best to work with your schedule.
*Please note we do not work Thanksgiving, Christmas Day and New Year- we believe our employees deserve the right to enjoy the holidays with their families.
How do I pay?
Payments are due on the day of service. Clients leave cash or a check on the kitchen countertop. We also accept credit card payments, PayPal, Zelle, Venmo. Checks can be made to Green Umbrella and mailed to PO BOX 4276 Santa Rosa Ca 95402.
What do you mean by “green house cleaning”?
Green cleaning is a method that involves the practices and products used by cleaning companies to promote a better environment and a healthier home.
How can green cleaning services ensure the health and cleanliness of my home?
We recommend that our clients balance the use of green cleaning products and disinfectants. This will ensure that your home is as healthy and clean as possible. We will always follow what the clients' preferences are.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we ask that you leave him or her outside or in a gated area to ensure our safety. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Can I provide my team with special instructions?
Yes! We encourage you to leave a note for the cleaners or feel free to call us in order to be sure that your preferences are recorded in your cleaning notes.
Do your housecleaners accept tips?
While tips aren’t expected, the teams are allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year.
How can I share my experience with Green Umbrella?
You’re welcome to share your thoughts about our services. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company we can be.
Is your staff Vaccinated? Booster shot? Do the teams wear masks?
All of our staff is fully vaccinated and 80% have their booster as of February 2022. All of our staff wear masks inside of the clients’ homes.